Support
Need help with a chart, a purchase, or an export? Email hanpeng0831@icloud.com and include your device and iOS version. We aim to reply within 24 hours on weekdays.
Common questions
Can I stitch from the screen instead of printing?
Yes. Open a chart and tap Build to follow it row by row or colour by colour. PDF export is there when you want paper.
How do I restore Skeinworks Pro?
Open Tools → Skeinworks Pro → Restore Purchases. Pro is tied to the Apple ID that bought it. Subscriptions can be managed in your App Store account settings.
The colours look different from my thread.
Screen colours are approximate references. Dye lots also vary between batches. Compare against a physical DMC shade card or the skein you intend to use when the exact colour matters.
My photo produced a messy chart.
Charts convert best from a clear subject on a plain background. Try "Remove background", a smaller grid, or a tighter crop, then regenerate.
Where do the DMC colour values come from?
Open Tools → Data sources for the full list of sources and how the values are cross-checked.